Privacy Policy

1. Who We Are

Fahaa Associates provides legal and accounting services to individuals and businesses. In this policy, "we", "us" and "our" refer to Fahaa Associates, and "you" refers to anyone who visits our website, contacts us or becomes a client.

We are responsible for the personal information described in this policy and for deciding how it is used.

2. Information We Collect

We collect only the information we need to answer your enquiry and deliver our services. This may include:

• Contact details, such as your name, email address, phone number and postal address
• Details you share in a contact form, free advice query or consultation request
• Information needed to provide a service, such as identity documents, financial records, tax information or case details
• Billing and payment details for services you engage us for
• Technical information, such as your browser type, device, pages visited and the date and time of your visit

3. How We Use Your Information

We use your information to:

• Respond to your questions and schedule consultations
• Provide legal and accounting services you have asked for
• Prepare and file documents with courts, tax authorities and other agencies on your behalf
• Send invoices, receipts and important updates about your matter
• Meet our legal, regulatory and professional obligations
• Improve our website and understand which content is useful

4. Legal Basis for Processing

We process your information because it is needed to take steps before entering into an engagement with you or to perform that engagement, because we are legally required to, or because we have a legitimate interest in running and improving our practice.

Where we rely on your consent, for example for optional marketing emails, you can withdraw it at any time.

5. Client Confidentiality

Information you share with us about a legal or financial matter is treated as confidential. Our team members are bound by professional confidentiality rules, and access to client files is limited to the people working on your matter.

Sending us a message through this website does not by itself create a lawyer-client or accountant-client relationship. Please do not send highly sensitive details until we have confirmed that we can act for you.

6. Sharing Your Information

We do not sell, rent or trade your personal information. We only share it when needed, with:

• Courts, tax authorities and government agencies, when required for your matter
• Trusted service providers who help us run our practice, such as hosting, email, payment and document storage providers
• Other professionals, such as experts or co-counsel, with your agreement
• Authorities, when the law requires us to disclose information

7. Cookies and Analytics

Our website uses cookies that are needed for it to work, and may use analytics cookies to understand how visitors use our pages. Analytics data is collected in a way that does not identify you directly.

You can block or delete cookies in your browser settings. Some parts of the website may not work as expected if you do.

8. How Long We Keep Information

We keep enquiry information for as long as needed to respond and follow up. Client files are kept for the period required by professional rules and tax law, which is usually several years after a matter closes. After that, information is securely deleted or anonymised.

9. How We Protect Your Information

We use technical and organisational measures to protect your information, including encrypted connections, access controls and secure storage. No method of transmission over the internet or electronic storage is completely secure, but we work to keep your information safe and review our safeguards regularly.

10. Your Rights

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information, where we are not required to keep it
• Object to or restrict certain uses of your information
• Withdraw consent you have given us
• Complain to your local data protection authority

11. Children's Privacy

Our website is not directed at children under 16, and we do not knowingly collect their personal information online. Matters involving minors are handled through a parent or legal guardian.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the "Last updated" date above.